CESS-151
Mgmt Skills for Supervisors I
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CREDITS:
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0
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LENGTH:
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1 week or less
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CAMPUS:
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STARTS:
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REQUISITES:
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None
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DESCRIPTION:
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In this course, you will learn how to give and receive effective feedback that will help resolve even the most difficult situations. You will also learn how to create a supportive communication climate for one-to-one problem solving discussions, whether it's with a fellow employee, colleague, or boss. Topics of discussion will focus on identification and prevention of win/lose situations before they begin; six rules to developing a supportive work climate; three essential skills to help resolve all interpersonal conflict; understanding why people do the things they do; how you can turn all conflict into co-operation. (26 hours)
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Course Schedule
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