CNC's New Website

New Website Public FAQ

• 1) Why was the project necessary?

  When we surveyed CNC’s stakeholders in December of 2017, we asked “What could CNC do to become BC’s top college?” The most popular answer was “Update the website.” Only about half of participants were satisfied with CNC’s online experience. 

  Those factors, combined with CNC’s Strategic Priorities told us that a new website was a sound investment to improve the student experience. 

• 2) What are some of the key features of the new site?

  • News and Events 
  • Program and Course Filtering
  • Audience Hubs 
    • Future Students
    • Current Students
    • International Students
    • Aboriginal Students
    • Continuing Education
    • Donors
  • Fully Responsive 

• 3) How many people were involved in the project?

  Over 300 people participated in this project, including testing, offering feedback, creating and verifying content, and working directly on the website. 

• 4) Did you involve students in the input for the design and usability?

  Yes, quite thoroughly. Here are some of the stages where we consulted students directly: 

  • Student interviews
    Thirteen students participated
  • Treejack testing 
    140 students 
  • Design prototype exploration and testing
    5 students participated  
  • Student moderated usability testing
    11 students participated 

• 5) How will the new site benefit students?

  We know that the post-secondary world can be complex and confusing. That’s why our website serves as a guide to navigating those waters. Thinking about going to school at CNC? See our new Future Students page to learn step-by-step how to get here. Unsure of what you’d like to do? Check out our Programs page to navigate areas of study and see what kind of work you can do after each program. On program pages you can also read stories about students who have taken the program to better understand the experience. 

  The new site also helps current students navigate college life. Looking for something to do? Check out our events calendar. Need help with your studies? Check out the resources available on our Current Students page. 

  Our website is our most effective tool for communicating with students and helping them navigate their post-secondary experience, and we've made every effort to make it as useful to students as possible.

• 6) How did you make sure the content was accurate?

  There were several stages to preparing the website content. 

  1. A user experience expert at Res.im reviewed all 1400+ pages on our old website and made recommendations for what to do with the content. 
  2. “Content Authorities” were designated from each functional area of the College to provide expertise and ensure accuracy.
  3. Together, the user experience expert and Content Authorities worked to decide what would happen to each page (rewrite, minor edits, remove, or create new) on the new site. In some cases, new information needed to be collected. 
  4. Res.im prepared new written content for all pages on the site. 
  5. Content went through revision cycles with Res.im, the web team, and Content Authorities to ensure accuracy. 
  6. A final check of all content was completed by content authorities one month before launch. 

• 7) What happens to all of the old links?

  We’ve gone through all of the pages on the old website and added 301 redirects on those links to send visitors through to the new page where that information lives. If you run into a 404 Not Found error instead of being redirected to the information you needed, please report it as an error. Make sure to include 

  • The link (url) you went to that led you to a 404 error 
  • What information you expected to find there 

• 8) How did CNC ensure the site was accessible?

  We adhere to the Web Content Accessibility Guidelines (WCAG) 2.0 to ensure that our online content is accessible.

• 9) What do I do if I find a problem on the new site?

  To report an error, use our error reporting form, which can be found linked at the bottom of every page.