IT Standards and Guidelines

CNC IT Support Standard

The purpose of this document is to define support standards for College of New Caledonia (CNC) employees to provide consistent access to technology services and to minimize disruption to operations and student learning. 

Colleague Data & Informer Account Request Process

The purpose of this document is to clarify the process and responsibilities for fulfilling a request for Colleague data. The goal throughout this process should be to provide data in a way that aligns with CNC data privacy requirements.

CNC IT Equipment Standard

The purpose of this document is to define equipment standards for computing and mobility devices for College of New Caledonia (CNC) employees.

CNC IT User End-Point Evergreen Renewal Standard

The purpose of this document is to define the standard approach for deployment and evergreen replacement of user end-point devices.

CNC IT Chargeback Standard

The purpose of this document is to define standards for chargeback models that transparently outline the underlying costs and presents an approach to ensure that chargebacks directly align with the business value they deliver and are administratively efficient to manage.

CNC IT Project Request and Delivery Standard

The purpose of this document is to define the standard approach for CNC stakeholders to use in engaging ITS in projects.

Webfilter Standard CNC

The purpose of this web filter standard is to ensure the appropriate and responsible use of the internet within the college’s environment. The web filter is implemented to protect the college network, preserve the integrity of resources, promote a productive learning and working environment, and comply with applicable laws and regulations.

CNC IT Employee Onboarding Offboarding & Position Change Standard

Our aim is to ensure that all CNC employees have the technology tools and systems access that are required to perform their duties. The process for ensuring that employees receive systems access and IT tools in a timely fashion is summarized in this document.