Length: 26 Hours
Course Delivery: In-Person
Date: February 18 - 21, 2025
Tuesday - Friday | 8:30am - 4:00pm
There is no doubt that we all need to have difficult conversations at times, especially as a manager. If you want to better handle difficult conversations and achieve positive outcomes, you will appreciate this practical course. Cover common factors in miscommunication; concepts of motivation, intention, and perception; and learn all five conflict-handling styles and identify when to use them. You will become a confident communicator through the development of listening, assertiveness, questioning, paraphrasing and feedback skills.
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