THMG-313

Bldg Outstanding Tourism Exps

CREDITS:	3
LENGTH:	15 weeks
CAMPUS:
STARTS:
REQUISITES:	None

DESCRIPTION:
Three critical segments for service success will be explored: the design and delivery of outstanding and memorable guest experiences, business management practices for customer service excellence, and customer recovery techniques. Students will further delve into and explore topics by completing a range of engaging and interactive assignments and case studies. This course will also provide students with an opportunity to analyze current tourism ventures in the local marketplace.

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