THMG-312

Cust Service Mgmt Tourism Ops

CREDITS: 3
LENGTH: 15 weeks
CAMPUS: Prince George
PRE-REQUISITES: None
CO-REQUISITES: None
 
DESCRIPTION:
Excellent client service is core to a successful tourism and hotel industry business. This course will explore the nature of services in general and the unique dynamics of tourism services. Delivering quality services is one of the major challenges for managers in the tourism industry because industry market trends are rapidly changing. A primary focus of this course will be on management's role in creating a quality customer service experience by developing a successful service delivery system.

Course Schedule

ID SEMESTER CAMPUS DELIVERY LOCATION INSTRUCTOR STARTS ENDS MEETS
WI005 Fall 2020 Prince George Alternate Delivery ONLINE, ONLINE M. Kynoch September 8 December 18 W 6:30PM W 6:30PM

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