PDIT-340
Professional Development
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CREDITS:
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2
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LENGTH:
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15 weeks
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CAMPUS:
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STARTS:
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REQUISITES:
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Required Supporting Lab: PDIT-340L
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DESCRIPTION:
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This course provides students with the opportunity to develop and apply their understanding of customer service principles and best practices. These skills and abilities will allow students to improve their interactions with customers and coworkers. Competencies addressed include communication, social media use, professionalism and ethics, workplace relationships and conflict, business leadership, occupational health and safety, and topics related to human resources. Students who successfully complete all learning objectives of this course will also be prepared to write the ETA Customer Service Specialist (CSS) certification exam
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Course Schedule
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